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Privacy statement

www.onegolive.com undertakes to protect your privacy and the development technology that provides you with the most powerful and secure online experience. This Privacy Statement is related to the www.onegolive.com website and encompasses the collection and use of data. By using the www.onegolive.com website, you consent to the practices used in relation to the data described in this statement.


Collection of your Personal Information

 www.onegolive.com collects personally identifiable information, such as your email address, name, business or home address, or your telephone number. www.onegolive.com also collects anonymous demographic information, in the sense that it does not only apply to you, such as for example zip code, age, sex, preferences, interests and favourites.

There is information about the hardware and software of your personal computer, which is automatically collected by www.onegolive.com. This information may include: your IP address, type of Internet browser, domain names, login times and web addresses that made reference thereto. This information is used by www.onegolive.com to operate the service, to maintain the quality of the service provided and to offer general statistics about the use of the website www.onegolive.com.

Please take into account that if you directly disclose personally identifiable or private data via the online public communication tools offered by www.onegolive.com, said information may be collected and used by others. Note: www.onegolive.com does not read any of your communications in private lines.

www.onegolive.com advises you to review the privacy statements of other websites you wish to link from www.onegolive.com, so you can understand how they collect your information and if they eventually share it with others. www.onegolive.com is not responsible for privacy statements or other contents found on websites other than www.onegolive.com and belonging to the www.onegolive.com website family.


Use of your Personal Information

 www.onegolive.com collects and uses your personal information to operate the www.onegolive.com website and offer the services you request. www.onegolive.com also uses personally identifiable information to inform you of other products or services available from www.onegolive.com or its subsidiaries. www.onegolive.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered in the future.

www.onegolive.com does not sell, rent or lease its customer list to third parties. Sporadically, www.onegolive.com may contact you on behalf of its external business partners to offer you any specific offer that may be of interest to you. In these cases, your personal information (email, name, address, telephone) is not transferred to the business partner. Additionally, www.onegolive.com may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All these third parties are expressly prohibited from using the personal information that may identify you, except for the provision of these services to www.onegolive.com, and are obliged to keep your information confidential.

www.onegolive.com does not use or disclose private personal information such as race, religion or political affiliations without your express consent.

www.onegolive.com tracks websites and the pages visited by our customers on www.onegolive.com, in order to determine the most popular services of www.onegolive.com. These data are used to present customized contents and advertisements on the www.onegolive.com website to customers whose behaviour reveals a particular interest in a certain area.

The websites belonging to www.onegolive.com will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with a legal process performed on www.onegolive.com or the website; (b) protect and defend the rights or property of www.onegolive.com; y, (c) act under extreme circumstances to protect the security of users of www.onegolive.com or the public.


Use of “Cookies”

 The www.onegolive.com website uses “cookies” to store your preferences and help you to personalize your online experience. A cookie is a text file that is directly recorded on your hard drive by a web page server. Cookies cannot be used to execute programs or distribute computer viruses to your computer. Cookies are assigned to you by the server on a one-to-one ratio and can only be read by a server that is a member of the domain that issued the cookie for you.

One of the main advantages of cookies is that they save you time. The purpose of a cookie is to inform the web server that you have returned to a specific page. For example, when you customize pages on www.onegolive.com, or when you register on the www.onegolive.com website, the cookie saved allows the www.onegolive.com web server to recover your specific information in subsequent visits. This simplifies the process of registering your personal information such as billing address, shipping address, etc. The next time you return to the same www.onegolive.com website, the information you provided can be recovered from the cookie and, therefore, the options you personalized in your previous visit to www.onegolive.com will be available without need to enter them again.

You have the choice of accepting or refusing cookies. Most browsers automatically accept cookies by default, but if you prefer you can refuse cookies by adjusting the preferences in your browser. If you adjust your browser to refuse cookies, you may not be able to see all the interactive features offered on www.onegolive.com or on the websites you visit may not be available to you.


Security of your Personal Information

www.onegolive.com protects your personal information from unauthorized access, use or disclosure. www.onegolive.com maintains the personally identifiable information you have provided, in servers located in a controlled and secure environment, protected from unauthorized access, use or disclosure. In the event that personal information (such as your credit card number) is transferred to other websites, it will be protected through the use of encrypted protocols, such as SSL (Secured Sockets Layer).


Changes to this Statement

www.onegolive.com may occasionally update this Privacy Statement so as to reflect the suggestions made by both the company and its customers. At www.onegolive.com we advise you to regularly review this Statement in order to be informed about how www.onegolive.com protects your information.


Contact Details

www.onegolive.com welcomes your comments on this Privacy Statement. If you consider that www.onegolive.com has breached this Statement, please contact www.onegolive.com via this email at: (…) This email is protected against spam robots. You must enable JavaScript to see it. We will make every commercially reasonable effort to quickly determine the problem and remedy it as soon as possible.